pemain123 Platform Privacy Notice

We at pemain123 collect personal information—email, phone number, payment details, identity documents—when you open an account, deposit funds, and place wagers on Liga 1, Piala AFF, Premier League, live-dealer tables, slots, or esports markets. This page describes what data we collect, how we use and protect it, and the rights you have regarding your information on our platform.

Our commitment at pemain123 is to keep your data secure. We encrypt payment information, store identity documents separately from your betting history, and do not sell your personal data to third parties. We share payment details only with your chosen payment processor—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet—to process your deposits and withdrawals. Compliance-related data is shared with anti-money-laundering and regulatory authorities only when legally required.

This notice applies to all pemain123 users in supported jurisdictions. If you have questions about how we handle your data, you may contact our support team via in-app messaging or email. We respond to all data-access requests within thirty days.

What Data We Collect on pemain123

When you register on pemain123, we collect your email address, mobile phone number, chosen username, and password. During account verification—required before your first withdrawal—we request your full name, date of birth, national ID number or passport number, and residential address. We also collect a photo of your ID document and address verification (utility bill or bank statement).

When you deposit on pemain123 via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), we receive payment transaction data: the amount, timestamp, payment method used, and a transaction reference number. We do not store your payment card details or bank account numbers directly on our servers; instead, payment processors securely manage that information and return only confirmation tokens to our platform.

We automatically record your betting activity on pemain123: wagers placed, games played, markets accessed, results, and winnings. We collect your IP address, device type, browser type, and approximate geographic location (at country or region level) to prevent fraud and detect unauthorized access. We also set cookies to remember your login session and user preferences.

How We Use Your Data on pemain123

We use your email and phone number to send account notifications—welcome confirmations, deposit receipts, withdrawal confirmations, tier advancement alerts, and weekly cashback credits. These communications are transactional and cannot be opted out; they confirm your activity on pemain123 and protect your account security.

We use your identity documents and address proof to verify your identity and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in our operating jurisdiction. This verification is mandatory before any withdrawal is processed. We retain these documents in encrypted form for seven years after account closure to satisfy regulatory record-keeping requirements.

We may also use aggregated, anonymized data to improve our platform, understand betting patterns across Liga 1, Piala AFF, and other markets, and optimize our payment integrations with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and major Indonesian banks. This data cannot identify you individually.

Third Parties and Data Processors

We share your payment information with payment processors to complete your deposits and withdrawals. When you deposit via online payment, your data flows to e-wallet's secure servers; mobile banking receives your data only for local payment transactions. The same applies to online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment. Each processor maintains their own privacy policies and security standards.

Payment processors

online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank receive transaction data necessary to process your payment.

Regulatory authorities

We may share identity and transaction data with anti-money-laundering authorities and financial regulators when legally required.

Fraud-prevention services

We use third-party fraud detection tools to analyze IP addresses and device fingerprints; no personal details are shared with these services.

Customer support platforms

Our in-app messaging and email systems may log your support inquiries; this data is retained for dispute resolution and compliance audit purposes.

We do not sell your personal data to marketing agencies, data brokers, or third parties for commercial purposes. Your information remains the property of pemain123 and is used solely for account management, legal compliance, and fraud prevention.

Your Rights and Our Data Protection Commitments

You have the right to request access to all personal data we hold about you on pemain123. Submit an access request via in-app messaging or email, and we provide a copy within thirty days. You may also request correction of inaccurate data or deletion of your account. Account deletion results in anonymization of your betting history and transaction records; we do not retain identifiable personal data after deletion except as required by financial regulation (typically seven years for transaction records).

We undertake to protect your data through industry-standard encryption (TLS 1.2 or higher) for all data in transit. Payment information is stored in PCI-DSS compliant systems. Identity documents are encrypted and stored separately from betting activity. Your password is hashed and cannot be retrieved by pemain123 staff. If you forget your password, you must reset it through a secure email link; no staff member can recover your original password.

Our servers may be located in jurisdictions outside Indonesia. By using pemain123, you consent to your data being transferred to and processed in these locations. We maintain the same data protection standards regardless of server location.

Data Retention and Account Closure

We retain your betting history and transaction records for seven years after account closure to comply with financial and anti-money-laundering regulations. Personal data (email, phone, address, ID details) is retained for this same period. After seven years, we securely delete all records. If you close your account during an active promotional period, cashback and referral bonus eligibility may be forfeited; bonus terms are available in your account Promotions section before you claim any offer.

Our services are available only where local law permits. Your privacy rights are subject to the laws of your jurisdiction. If you have a data-protection dispute, you may contact our support team, which attempts to resolve matters within fifteen business days. If you remain unsatisfied, you have the right to escalate your complaint to the relevant data-protection authority in your jurisdiction.

This privacy notice applies to pemain123.id and all related services offered on our platform. We update this notice periodically; changes take effect upon posting. Continued use of pemain123 after updates constitutes acceptance of the revised terms. For questions, contact our support team via in-app messaging or email—we respond within two business days.